Restaurant Team Member FOH/BOH

Restaurant Team Member FOH/BOH

Noodles & Company - IWI Ventures

5345 Elmore Avenue, Davenport, IA 52807, US

USD 13 per MONTH

FULL_TIME

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Job Description

A Restaurant Team Member FOH/BOH at Noodles & Company is a cornerstone of the establishment, embodying versatility and dedication. This role is unique because it blends both Front of House (FOH) and Back of House (BOH) responsibilities, offering a comprehensive understanding of restaurant operations. On any given day, a team member might transition from warmly greeting guests and taking orders to expertly preparing fresh ingredients and cooking signature dishes. This dual functionality not only ensures operational efficiency but also provides team members with a broad skill set, making every shift engaging and diverse.

The essence of a Restaurant Team Member FOH/BOH is to contribute to a seamless dining experience. This involves directly interacting with customers to ensure their satisfaction while simultaneously maintaining the high standards of food quality and safety behind the scenes. It’s a role that demands energy, attention to detail, and a genuine passion for hospitality. At Noodles & Company, known for its globally inspired noodle dishes and commitment to fresh ingredients, this dual role is particularly vital in delivering the brand’s promise of “Real Food, Real Cooking, Real Connections.”

Qualifications

To excel as a Restaurant Team Member FOH/BOH at Noodles & Company – IWI Ventures, specific qualifications are highly valued. While prior experience in the food service industry is often a plus, it is not always a strict requirement, as comprehensive training is typically provided. However, certain innate qualities and learned skills significantly contribute to success in this dynamic environment.

First and foremost, a positive attitude and strong work ethic are paramount. The restaurant industry can be fast-paced and demanding, so individuals who are resilient, adaptable, and maintain a cheerful disposition under pressure will thrive. Excellent communication skills are also essential, both for interacting with customers in the FOH and collaborating effectively with colleagues in the BOH. A friendly demeanor and the ability to articulate clearly are key for taking accurate orders, explaining menu items, and resolving any guest concerns.

Teamwork is another critical qualification. As a Restaurant Team Member FOH/BOH, you are an integral part of a larger unit, and the success of the restaurant depends on collective effort. This means being willing to help colleagues, share responsibilities, and support each other during busy periods. Problem-solving skills are also highly beneficial, allowing team members to quickly address unexpected situations, from a spilled drink to a special dietary request. Attention to detail is crucial for both food preparation and ensuring customer satisfaction, reflecting the high standards of Noodles & Company.

Physically, the role requires the ability to stand for extended periods, lift moderate weights (e.g., boxes of ingredients), and move quickly and efficiently around the kitchen and dining areas. Basic mathematical skills are necessary for handling transactions and managing inventory. Furthermore, a keen understanding of or willingness to learn about food safety and hygiene protocols is non-negotiable, ensuring all operations meet health department standards. While a high school diploma or equivalent is generally preferred, a genuine enthusiasm for learning and commitment to providing excellent service often outweighs formal qualifications for an entry-level Restaurant Team Member FOH/BOH.

Responsibilities

The responsibilities of a Restaurant Team Member FOH/BOH are diverse and encompass every aspect of the restaurant’s daily operations. This unique blend of duties ensures that every team member gains a holistic understanding of the business, contributing to both the customer experience and operational efficiency. The role is essentially split into two major components, Front of House and Back of House, with team members often seamlessly transitioning between them based on operational needs.

Front of House (FOH) Responsibilities:

In the Front of House, the Restaurant Team Member FOH/BOH serves as the face of Noodles & Company. Their primary goal is to create a welcoming and positive atmosphere for every guest. This includes:

• Greeting Guests Warmly: Providing a friendly and enthusiastic welcome as customers enter the restaurant.
• Order Taking and Processing: Accurately taking food and beverage orders, offering suggestions, and processing payments efficiently using the point-of-sale (POS) system. This requires thorough knowledge of the menu, including ingredients, allergens, and customization options.
• Customer Service Excellence: Addressing guest inquiries, resolving concerns, and ensuring overall satisfaction. This might involve refilling drinks, providing extra utensils, or assisting with special requests.
• Maintaining Dining Area Cleanliness: Regularly cleaning tables, chairs, floors, and condiment stations to uphold a clean and inviting dining environment.
• Food Delivery and Presentation: Bringing prepared dishes to tables with a smile, ensuring correct orders are delivered promptly and presented attractively.
• Upselling and Promoting: Informing guests about daily specials, new menu items, or loyalty programs to enhance their dining experience and increase sales.
• Answering Phone Calls: Handling phone inquiries, taking to-go orders, and providing information about the restaurant.

Back of House (BOH) Responsibilities:

In the Back of House, the Restaurant Team Member FOH/BOH is crucial for the preparation and production of Noodles & Company’s delicious meals. These responsibilities are critical for maintaining food quality, safety, and kitchen efficiency:

• Food Preparation: Assisting with the preparation of ingredients, which may include chopping vegetables, portioning proteins, and preparing sauces according to company recipes and standards.
• Cooking and Assembly: Operating kitchen equipment (e.g., woks, fryers) to cook and assemble dishes following precise recipes and timing. This ensures consistency in taste and presentation.
• Maintaining Kitchen Cleanliness: Adhering to strict hygiene and sanitation standards, including washing dishes, sanitizing workstations, and cleaning kitchen equipment throughout the shift.
• Inventory Management: Receiving and correctly storing food deliveries, rotating stock, and contributing to inventory counts to minimize waste and ensure product availability.
• Adhering to Food Safety Standards: Upholding all health and safety regulations, including proper food handling, temperature control, and cross-contamination prevention.
• Waste Management: Efficiently managing food waste and recycling.
• Equipment Maintenance: Reporting any equipment malfunctions and assisting with routine cleaning and maintenance tasks.

Beyond these specific FOH and BOH tasks, a Restaurant Team Member FOH/BOH is generally expected to participate in opening and closing duties, assist with training new team members, and foster a positive and collaborative work environment. Their adaptability and willingness to contribute wherever needed are what make this role so invaluable to the success of Noodles & Company.

Benefits

Working as a Restaurant Team Member FOH/BOH at Noodles & Company – IWI Ventures in Davenport, IA, comes with a comprehensive package of benefits designed to support employees’ well-being, professional growth, and work-life balance. These benefits highlight IWI Ventures’ commitment to attracting and retaining top talent in the competitive restaurant industry. Understanding these advantages can significantly enhance the appeal of this versatile role.

One of the most immediate benefits is competitive pay, which often includes opportunities for tips, augmenting the hourly wage. Noodles & Company also typically offers flexible scheduling, a critical perk for students, parents, or individuals balancing multiple commitments. This flexibility can include part-time or full-time hours, allowing team members to tailor their work schedule to fit their lifestyle.

Opportunities for advancement are a significant draw for ambitious individuals. Many entry-level team members, particularly those who excel as a Restaurant Team Member FOH/BOH, find clear pathways to leadership roles such as Shift Manager, Assistant General Manager, and eventually General Manager within Noodles & Company – IWI Ventures. The company actively invests in training and development, providing the necessary skills and knowledge for career progression. This includes on-the-job training for both FOH and BOH operations, ensuring a well-rounded skill set.

Meal discounts are a popular perk, allowing team members to enjoy Noodles & Company’s delicious and diverse menu at a reduced cost or even for free during shifts. This is a tangible benefit that contributes to daily savings. For eligible full-time employees, IWI Ventures often provides access to a range of health benefits, including medical, dental, and vision insurance, ensuring access to quality healthcare.

Furthermore, paid time off (PTO) is typically offered to full-time employees, providing valuable time for rest, personal appointments, or vacations. A 401(k) retirement plan with potential company match may also be available, helping employees plan for their financial future. The work environment at Noodles & Company is often characterized by a strong sense of team and community, fostering a positive and supportive culture where everyone feels valued. Recognition programs are also common, celebrating team member achievements and contributions, which boosts morale and encourages continued excellence.

These benefits collectively make the Restaurant Team Member FOH/BOH role at Noodles & Company – IWI Ventures a highly attractive option for those looking to build a career in the food service industry, offering stability, growth, and a supportive workplace.

About the Company

Noodles & Company is a fast-casual restaurant chain renowned for its globally inspired noodle dishes, soups, and salads. Founded in 1995, the company has carved out a unique niche in the dining market by offering a diverse menu that caters to a wide range of tastes and dietary preferences. From classic Italian pasta dishes like Spaghetti & Meatballs to Asian favorites such as Japanese Pan Noodles and American comfort foods like Mac & Cheese, Noodles & Company prides itself on serving fresh, made-to-order meals using high-quality ingredients. Their mission revolves around “Real Food, Real Cooking, Real Connections,” emphasizing authentic flavors, fresh preparation, and genuine hospitality.

This commitment extends to its corporate values, which often include fostering a positive and inclusive work environment, promoting teamwork, and encouraging personal and professional growth for all employees, including the Restaurant Team Member FOH/BOH. The company culture is designed to be welcoming and supportive, allowing team members to thrive and take pride in the food they serve and the service they provide. Noodles & Company also places a strong emphasis on community involvement and sustainable practices, aligning with the values of many employees and customers alike.

IWI Ventures is a dedicated franchisee operating multiple Noodles & Company locations, including the one in Davenport, IA. As a franchisee, IWI Ventures is deeply committed to upholding the standards and values of the Noodles & Company brand while also bringing a local operational expertise and community focus. Operating in Davenport, IA, IWI Ventures plays a vital role in providing quality dining options and employment opportunities within the local economy. They are responsible for the day-to-day management, employee training, and ensuring that each Restaurant Team Member FOH/BOH embodies the brand’s commitment to excellence.

Working for IWI Ventures means being part of a locally managed team that nonetheless benefits from the established framework and brand recognition of a national chain. This dual advantage offers employees the stability of a well-known company alongside the close-knit feel and direct impact of working for a local operator. IWI Ventures strives to create a workplace where every Restaurant Team Member FOH/BOH feels valued, supported, and empowered to contribute to the restaurant’s success. Their focus on employee development and fostering a positive work culture makes them an attractive employer for individuals looking for meaningful restaurant careers in the Davenport area.

Conclusion

The role of a Restaurant Team Member FOH/BOH at Noodles & Company – IWI Ventures in Davenport, IA, represents an outstanding opportunity for individuals seeking a comprehensive and rewarding career in the fast-casual dining sector. This versatile position offers a unique chance to master both the art of customer service and the skill of culinary preparation, making it an invaluable stepping stone for long-term growth in the hospitality industry. From engaging directly with customers and ensuring their satisfaction to meticulously preparing fresh ingredients and crafting delicious meals, every day presents new challenges and learning opportunities.

IWI Ventures, as a dedicated franchisee, provides a supportive and dynamic work environment where a Restaurant Team Member FOH/BOH can truly flourish. With competitive compensation, flexible scheduling, and a robust suite of benefits including opportunities for advancement, meal discounts, and potentially health benefits, the company demonstrates a strong commitment to its employees’ well-being and professional development. For those with a positive attitude, a strong work ethic, and a passion for creating exceptional dining experiences, this role is more than just a job – it’s a pathway to a fulfilling career.

By joining the team at Noodles & Company – IWI Ventures in Davenport, IA, aspiring restaurant professionals can become an integral part of a brand celebrated for its diverse menu and community focus. It’s an invitation to contribute to a culture of “Real Food, Real Cooking, Real Connections,” where your contributions as a Restaurant Team Member FOH/BOH directly impact the success of the restaurant and the satisfaction of every guest. If you’re ready to embrace a role that offers continuous learning, teamwork, and genuine hospitality, exploring this opportunity is your next step towards a vibrant career in the restaurant world.